We want every order to be perfect. Here's how we handle issues.
At Veggies Cart, your satisfaction is our top priority. We deliver fresh produce and groceries daily, and we understand that sometimes things don't go as planned — whether it's a damaged item, a wrong product, or a change of plans.
✅ We promise a fair, transparent, and hassle-free refund process. If something goes wrong with your order, we will make it right.
This policy applies to all orders placed through the Veggie Cart app or vegiesmart.com delivered within Tirupati, Andhra Pradesh.
⏱️ You can cancel your order within 30 minutes of placing it, or before the order status changes to "Packing" — whichever comes first.
Go to "My Orders" from the app's home screen or bottom navigation.
Tap on the order you wish to cancel. You will see the current order status.
If cancellation is available (within the window), the "Cancel Order" button will be visible. Tap it and select a reason.
You will receive a cancellation confirmation via push notification and email/SMS within 2 minutes.
In rare cases, we may cancel your order if:
In all such cases, you will receive a full refund automatically.
| Scenario | Eligible? | Refund Amount |
|---|---|---|
| Order cancelled within 30 minutes | Yes | 100% full refund |
| Damaged or broken item received | Yes | 100% of damaged item value |
| Wrong item delivered | Yes | 100% of wrong item value |
| Expired/spoiled product received | Yes | 100% full refund |
| Missing items from order | Yes | 100% of missing item value |
| Order cancelled by us (stock unavailability) | Yes | 100% full refund |
| Fresh produce disliked after delivery (taste/personal preference) | No | Not eligible |
| Order cancelled after packing begins | No | Not eligible |
| Failed delivery due to customer unavailability (no prior notice) | Partial | Product value only (delivery fee non-refundable) |
📸 To raise a refund for damaged, wrong, or expired items, you must report within 24 hours of delivery with photo evidence.
After 24 hours, we are unable to process refunds for perishable items as we cannot verify the condition of the produce.
Navigate to "My Orders" → Select the relevant delivered order.
Select the affected items and choose the issue type: Damaged / Wrong Item / Missing / Expired.
Take clear photos of the damaged or wrong items. Photos are required to process the refund.
Submit your request. You will receive acknowledgment within 2 hours and a resolution within 24–48 hours.
If you face any difficulty with the in-app process, email us at veggiecartapp@gmail.com with:
Once your refund is approved, the timeline depends on your payment method:
| Payment Method | Refund Timeline | Refund Mode |
|---|---|---|
| UPI (GPay, PhonePe, Paytm) | 1–3 business days | Original UPI account |
| Credit Card | 5–7 business days | Original credit card |
| Debit Card | 3–5 business days | Original debit card |
| Net Banking | 3–5 business days | Original bank account |
| Digital Wallet | 1–2 business days | Original wallet |
| Cash on Delivery (COD) | 5–7 business days | Veggies Cart Wallet or bank transfer |
📅 Business days are Monday–Saturday, 9 AM – 6 PM IST, excluding public holidays in Andhra Pradesh.
Refunds are processed by our payment partner Razorpay. The exact credit timing may vary depending on your bank's processing time.
Refunds will NOT be issued for:
❌ Attempting to abuse the refund policy (repeated false claims, misuse of the system) will result in account suspension and may lead to legal action.
In some cases, especially for small refund amounts or COD orders, we may offer to credit the refund amount to your Veggies Cart Wallet. This is instant and can be used for future orders.
Our customer support team is available 7 days a week, 8 AM – 9 PM IST.
💚 We handle every refund request personally. Your satisfaction is more important to us than any single order value.